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From Paper to Precision:
HCI’s Staffing Upgrade with Kevala

OVERVIEW

A need for a more efficient, automated system

With 30+ senior care communities, Health Care of Iowa (HCI) knows that keeping shifts filled and operations running smoothly is no small task. Like many senior care providers, they were looking for a better way to manage schedules, control labor costs, and reduce reliance on staffing agencies—all while ensuring the best possible care for residents. However, with shifts managed on paper, tracking open roles in real-time was challenging, sometimes leading to duplicate staffing or last-minute gaps. Administrators worked hard to coordinate schedules, but the process wasn’t as efficient as it could be. HCI needed a solution that could simplify scheduling, improve team collaboration, and help them stay ahead in a rapidly changing industry.

Real Results

15% reduction in agency labor costs

through standardized rates and improved shift management

Lower admin workload for DONs

allowing more time for resident care and staff support

Optimized labor management

ensuring compliance and strengthening financial oversight

Streamlined PBJ reporting

for effortless submission to CMS and compliance assurance.

“There are vendors and there are partners. Kevala is a true partner—you feel like they are part of your organization. They take accountability and work alongside us to find solutions.”

– Rob Hentzen, CEO of HCI

OUR APPROACH

Steady collaboration in a fast-moving landscape

Kevala worked closely with HCI to develop a dynamic, user-friendly solution. Through an ongoing partnership, Kevala evolved alongside HCI, ensuring seamless scheduling, improved efficiency, and significant cost savings.

Not just another cookie-cutter system: Kevala evolved with HCI, shaping the platform to their real-world needs.

Easy for everyone: Staff, admins, and agency workers all found it simple and intuitive.

A real partnership, not just a product: Kevala actually listened and worked alongside HCI to fine-tune features.

Serious cost savings: Better tracking and management of labor hours kept agency spending in check.

See how Kevala can help you achieve your mission
A seamless solution with lasting impact

Together, we brought clarity and consistency to HCI’s agency staffing—ditching spreadsheets, streamlining scheduling, and cutting costs across every facility. With a more standardized approach, they’ve leveled up how they manage staffing. And as their needs keep evolving, we’ll keep asking the same question: what’s next?